You see it immediately when you walk into the department: screens with current sales data, a team that switches over orders and schedules, and short lines of communication with Sales. In your role Customer Service Manager, you connect the numbers, the processes and the people. You ensure that Sales knows what is going on with Customer Service and vice versa. Together, you look ahead: what is the demand in the coming months, what can we automate and how do we ensure that the customer sees that we are well prepared? With your insight and approach, you make work smarter, processes tighter and planning increasingly suited to reality. This is what you do it for: you see your team grow, notice that the collaboration is getting better and you have an impact with new projects and improvements that make a real difference.
About the position
As Customer Service Manager at Huhtamaki Netherlands, you ensure that our production seamlessly meets what customers need. You are the central point of contact between Sales, Customer Service and production planning, and know exactly what is going on, both in the market and in the workplace.
With your team of four Customer Service specialists, you ensure that customer orders are processed flawlessly, priorities are clear and deliveries take place by appointment. You address bottlenecks immediately, help make processes smarter and give your team the space to get the best out of themselves. You combine data analysis with direct customer contact: you regularly speak to our largest customers to discuss forecasts, make agreements and make quick adjustments when necessary. You use historical data to recognize trends and correct deviations in forecasts, so that forecasts remain realistic and match actual demand. Together with Sales, you will develop a forecast that is becoming increasingly accurate, so that we produce smarter, keep stocks healthy and prevent waste. You keep the S&OP process moving, analyze trends and turn data into targeted actions. In addition, you will maintain contact with our international sister companies about orders, forecasts and the purchase of merchandise. Everything you do contributes to efficient planning, satisfied customers and a smooth operation.
Other activities you can expect:
• You lead the Customer Service Team and ensure that customers are delivered on time and correctly.
• You develop and monitor the forecast so that production and inventory are well suited to demand.
• You make the S&OP process more efficient and strengthen cooperation between departments.
• Coordinate and update forecast appointments in consultation with major customers.
• Analyze historical data and translate trends into a forecast that is current and realistic.
• You identify opportunities and risks and translate them into concrete improvement actions.
• You bring insights from customers, the market and data together in decisions that have a direct effect on the operation.
Where will you work?
Huhtamaki Nederland B.V., based in Franeker, is a leading manufacturer of sustainable molded fiber packaging. Since our founding in Leeuwarden in 1907, we have developed into a global specialist in transforming waste paper into functional and environmentally friendly products such as egg cartons, egg trays and cup carriers. With over 250 employees, we strive for quality, flexibility and innovation every day.
What do we ask of you?
• You have completed a higher professional education and have relevant work experience in a production environment that will allow you to successfully fulfill this role.
• You have experience in managing and developing a team.
• You're good with ERP systems and tools like Power BI.
• You quickly see what numbers mean and know how to use them to make improvements.
• You communicate clearly and switch easily between different departments.
• You enjoy supervising and advancing your team.
• You take the initiative, see opportunities and know how to get people involved.
• Strong communication skills in both Dutch and English
What do you get from us?
• As a Customer Service Manager, you will be employed directly by us, we like to retain good people.
• Your salary - based on the weight of the job and your experience - is between €57,750 and €77,000 per year based on 40 hours per week, including vacation allowance of 8% and a 13th month;
• A nice bonus scheme with a target of 5% of your annual salary (depending on individual and business performance);
• The space and freedom to keep developing yourself (courses/training) at an organization that is constantly innovating. At Huhtamaki Netherlands, we never stand still;
• A challenging and independent position with a lot of responsibility within an organization with a great future perspective and impact on a better environment.
• Collegiate and energetic colleagues who want to work with you to make the world a little more sustainable.
Does this position make your heart beat faster? Then don't wait too long to apply and grab this job before someone else takes off.
At Huhtamaki, we only work with permanent, carefully chosen HR partners. Please check our acquisition policy for more information.
At Huhtamaki, our application process takes approximately four weeks and consists of several steps that we are happy to explain below. Each step is designed to discover whether you're a good fit for Huhtamaki and whether Huhtamaki is a good fit for you. We believe it is important to get to know each other well so that we can make the best choice together.
You begin by sharing your background and experience. This gives us a first impression of who you are and what you’ve done.
If there’s a match, we schedule a conversation. We’ll discuss your experience and ambitions, and give you the opportunity to learn more about the role, the team, and our organization.
If we’re both positive, the next step is a follow-up interview. We’ll dive deeper into the role, your potential contribution at Huhtamaki, and give you a clear view of our way of working.
If we’re both excited, we’ll extend an offer with details about the terms of employment and the next steps.
Congratulations! We’re excited to welcome you to our team and will ensure you’re properly onboarded, so you can quickly settle in and start confidently.
