The first orders of the day have just arrived. As you enter them, a customer calls with an urgent question and asks Sales if there is still room in the planning. You keep an overview, coordinate with planning and ensure that everything goes ahead as agreed. At the end of the day, the schedule has been completed, the delivery has been confirmed and the customers have been helped. That is satisfying, especially when everything ultimately goes exactly as planned. At Huhtamaki, Customer Service is about more than processing orders. You ensure that the lines remain short between Customer, Sales and Planning. This not only results in satisfied customers, but also appreciation from colleagues who know they can count on you. For you, that's the challenge: making sure everything is right, especially in an environment where every day is different.
About the position
• As a Customer Service Employee, you ensure that customer orders are properly processed from start to finish, from entry to delivery. If something is wrong, you will see it immediately and solve it.
• You monitor the agreed volumes, keep an overview of the schedule and coordinate deliveries with customers, planning and transport.
• You keep track of item details, prices, and product specifications. You get rid of old stocks neatly and you ensure that the transition to new items goes smoothly.
• Customers call you with questions about delivery times, changes, or product specifications. You know exactly what the status is and give a clear answer, even when things go wrong.
• You work a lot with colleagues from Sales, Planning, Transport and Quality. Only by working well together can we deliver customers on time.
• The dynamics of the day keep you on your toes. You switch quickly, make decisions and ensure that customers are always properly helped.
• If you see that something can be done smarter or more efficiently, pick it up. You love clarity, work meticulously and ensure that agreements are fulfilled.
Where will you work?
Huhtamaki Nederland B.V., based in Franeker, is a leading manufacturer of sustainable molded fiber packaging. Since our founding in Leeuwarden in 1907, we have developed into a global specialist in transforming waste paper into functional and environmentally friendly products such as egg cartons, egg trays and cup carriers. With over 250 employees, we strive for quality, flexibility and innovation every day.
What do we ask of you?
• You have an MBO+ or higher professional education level of work and thinking and already have experience in a customer-oriented or administrative role, preferably within a production or trading environment.
• You work accurately and in a structured way: what you enter is just right.
• You're good at communicating, in Dutch and English. If you also speak German, that's a plus.
• You can quickly switch between different customers, systems and colleagues without losing the overview.
• You say what you do and do what you say. Keeping agreements is a matter of course.
• You don't think in terms of problems but in terms of solutions, taking both the customer and your colleagues into account.
What do you get from us?
• As a Customer Service Employee, you will be employed directly by us, we like to retain good people.
• Your salary — based on the weight of the job and your experience — is between €51,000 and €68,000 per year based on 40 hours per week, including 8% vacation allowance and a 13th month;
• A nice bonus scheme with a target of 3.75% of your annual salary (depending on individual and business performance);
• The space and freedom to keep developing yourself (courses/training) at an organization that is constantly innovating. At Huhtamaki Netherlands, we never stand still;
• A challenging and independent position with a lot of responsibility within an organization with a great future perspective and impact on a better environment.
• Collegiate and energetic colleagues who want to work with you to make the world a little more sustainable.
Does this position make your heart beat faster? Then don't wait too long to apply and grab this job before someone else takes off.
At Huhtamaki, we only work with permanent, carefully chosen HR partners. Please check our acquisition policy for more information.
At Huhtamaki, our application process takes approximately four weeks and consists of several steps that we are happy to explain below. Each step is designed to discover whether you're a good fit for Huhtamaki and whether Huhtamaki is a good fit for you. We believe it is important to get to know each other well so that we can make the best choice together.
You begin by sharing your background and experience. This gives us a first impression of who you are and what you’ve done.
If there’s a match, we schedule a conversation. We’ll discuss your experience and ambitions, and give you the opportunity to learn more about the role, the team, and our organization.
If we’re both positive, the next step is a follow-up interview. We’ll dive deeper into the role, your potential contribution at Huhtamaki, and give you a clear view of our way of working.
If we’re both excited, we’ll extend an offer with details about the terms of employment and the next steps.
Congratulations! We’re excited to welcome you to our team and will ensure you’re properly onboarded, so you can quickly settle in and start confidently.
